Monday - Friday : 8AM - 6PM ET
Saturday : CLOSED
Sunday : CLOSED
We are closed all major holidays!
Local Pick-Up : Appointment Only!!
You can email us : Hello@wbtextiles.com
If you are inquiring about your order please make sure to include your order #
You can also reach us by using our contact us form - Click Here
Our response time is 1-2 Business Days
Standard TAT : Up To 7 Business Days
Rush TAT : Up To 3 Business Days (If you place your order before noon EDT M-F, that is considered day one - any time after noon EDT or if your order is placed during a non-business day, TAT starts the next business day.
**Please keep in mind our business days are M-F & we are closed all major holidays**
At this time WBT do not accept returns or order refunds/cancellations. The exception is ONLY flawed fabric - We will offer a re-print or refund once the original flawed fabric has been returned to WBT.
Please note we also do not allow combining of orders or refund shipping for multiple orders placed after 24 hours from your first order!
If you are placing multiple orders within 24hrs of your first order - please use the code COMBINEMYORDER for free shipping AFTER your first order. Please note we will send an invoice to cover the remainder of shipping once your orders are completed.
Please ensure that your design is a seamless file. WBT is not responsible for NON seamless files (You must own the rights to the file you upload - We do not accept any designs that is a copyright infringement)
Accepted File Formats : JPEG or PNG
Image Resolution : Min Required - 150 dpi. WBT recommends image resolution to be 300 dpi.
RGB VS CMYK : There may be a slight color difference depending on if your file is RGB/CMYK. For best color results, we suggest sRGB/RGB.
Design Scale : Please keep in mind, if you choose to scale your own design WBT is not responsible for scaling that is too large or too small.
We do not accept any copyright designs
WBT has the right to re-scale any in-house design.
Small Scale (recommended for bows) - Largest element is typically 1"-1.5"
Regular Scale (recommended for children clothes) - Largest element is typically 2" - 2.5"
Large Scale (recommended for older children/adult) - Largest element is typically 3"- 3.5"
Please keep in mind design scaling can vary. Every design is a little bit different and sometimes we need to scale down or scale up due to how detailed the design. Keep in mind elements may be lost or not as clear when scaling small scale (especially on bullet/liverpool)
- Fabric may vary from roll to roll & may range from white to optic white.
- Yardage will always print continuous. However in some cases there may be flaws, end of roll, the mills testing holes, etc. that could result in non-continuous yardage. We will review each situation case by case to see if additional yardage is needed.
- Our designs are typically very detailed. The smaller the design scale or the more texture the fabric has, could result in finer details or textures not showing.
- We do our best to make sure that colors are printed correctly during the printing process - in some cases colors may differ from the design slightly. Keep in mind - each fabric base may print more vibrant or less vibrant. This is due to dye lot changes and different printing processes for polyester & cotton.
Please notes - darker colors WILL have some texture when printed on cotton bases. This is VERY common in pigment printing.
Please double check that your designs are seamless. WBT will NOT be responsible for any designs that are uploaded as non-seamless. We do our best to check all designs for errors but a non-seamless pattern can be easily missed.
When you choose your own scaling - WBT will not be held responsible for in-accurate scaling. If you need assistance with scaling please email us : firstname.lastname@example.org
Any flawed/damaged fabric must be larger than 1 inch and more than 6 inches from the selvage. Small flaws in fabric will happen occasionally due to the nature of custom fabric printing. If there are any quality issues please email us with your order number & a photo showing the flawed fabric within 48 hours of receiving your shipment. We will then send you a return label to return flawed fabric.
Please make sure to wash fabric in cool water on a delicate cycle with a phosphate free detergent. Tumble dry on low & remove immediately once fabric has dried.
WBT is NOT responsible for any issues caused by washing or drying the fabric.
**WBT does not recommend using any fabric softeners**
WBT offers route on all orders. If you decline having route on your shipment WBT will not be held responsible for lost or stolen packages.
WBT will always assist when needed - so please contact us if you have a package that is lost or stolen.